GUIDELINES FOR GUESTS

Rooms

1. One room (designed for two guests) per family, rollaway beds available
2. No more than four guest allowed in a room
3. Visitors are permitted from 9:00 AM-9:00 PM, and should stay downstairs in the common areas

Cleanliness

1. Keep the room clean during your stay (a vacuum is available to guests)
2. Follow the Guest Check Out list when preparing to leave
3. Be sure to clean the kitchen after use
4. Pick up after children in the playroom

Laundry

1. Laundry detergent/cleaning supplies are available in the first floor laundry room.
2. An ironing board is located in the laundry room for guest use.

Food/Drink

1. Food is not permitted in the great room, bedrooms, or hallways.
2. Label food with your room number and current date. DO NOT use food with other room numbers on it.
3. Coffee is available at all times. Feel free to make coffee anytime.
4. The coke machine takes quarters. Change is available in the office from 9:00 AM-9:00 PM.

Smoking

1. Smoking is only permitted on the 17th Street porch.
2. Smoking porch door can only be opened from the outside with a key-fob or ID card.
3. Please use the provided ashpot.
4. To comply with Cabell Country regulations, please do not smoke in the entrance area.

Phones

1. Telephones in rooms can be used for calling the hospital and making other calls.
2.  Long distance calls should be limited to 15 minutes.

Security

1. Only those with a key-fob or Lanyard ID card can enter the House between 9:00 PM and 9:00 AM.
2. Do not admit anyone other than your own family members into the House.
3. DO NOT go to the hospital alone at night. Hospital security is happy to escort you.
4. DO NOT use side or back doors for leaving the House. These doors have alarms.

Transportation

1. Care-A-Van Shuttle, provided from Cabell Huntington Hospital, will transport guests to and from the hospital from 9:00 AM through 9:00 PM.
2. Avoid calling for a shuttle during peak hours (7:30 AM-9:00 AM and 3:00 PM-5:00 PM).
3. Wait in front of the House for the shuttle to arrive.
4. After shuttle hours, CHH security can be reached at 304-526-2223.
5. Transportation is only available to Cabell Huntington Hospital

Emergencies

1. Between 9:00 AM- 9:00PM, if problems arise, please come to the main office.
2. After the office closes, come to the night manager’s door downstairs and ring the doorbell.
3. On weekends, the manager is available in the Day Room.

Miscellaneous

1. Hairdryers, curling irons, umbrellas, etc. are available for use in the front office.
2. Videos are available for check out during office hours and must be returned before the office closes.
3. No weapons or illegal drugs are allowed in the House or on the grounds.